Terms and Conditions

BULLITT GROUP LIMITED TERMS AND CONDITIONS

 

  1. INFORMATION ABOUT US AND THESE TERMS

1.1          These terms and conditions (Terms) set out important information regarding Your rights, obligations and the restrictions that may apply when You use the website at store.catphones.com/uk/ (the Website) and when You order any of the products and services listed on the Website (Products and Services respectively).

Any reference to "You" or "Your", means you as a user of the Website and/or as a customer of Our Products and Services.  Any reference to "We", "Us" or "Our" is to Expansys UK Limited, a company registered in England and Wales with company number 2870061 and with Our registered office at Network House, Globe Park, Marlow, Buckinghamshire, SL7 1EY, UK, VAT No: GB781498191

We operate this Website under licence from Bullit Group Limited a company registered in England and Wales with number 6924413 and with registered office at One Valpy, Valpy Street, Reading, Berkshire, RG1 1AR, UK

You must read these Terms carefully. By accessing Our Website and/or placing an order with Us, You agree to be legally bound by these Terms. If You do not agree to these Terms You should not use Our Website and You should not order any Products or Services from it.

Please note that We may update and amend these Terms from time to time and any changes will be posted on the Website.  However, it is Your responsibility to ensure You review these Terms regularly to familiarise Yourself with any changes.   Every time You wish to order Products and/or Services or use Our Website, please check these Terms to ensure You understand the terms which will apply at that time.

These Terms will apply as follows:

(a) When You purchase Products or Services through the Website :

Section 2 (Terms and Conditions of Purchase)  and Section 4 (General) will apply

(b) When You browse and use the Website: 

 

Section 3 (Website Terms)  and Section 4 (General) will apply

To help You find the information You are looking for, please use the above links.

In addition You can find information on the following by clicking on the links below:

(a) Information on how Your personal information is used:

Privacy Policy

 

(b) information on Our obligations in respect of disposal of waste electrical and electronic equipment and removal of hazardous substances:

 

WEEE, RoHS and Packaging

(c) Information on Manufacturer Warranty Support (where available)

 

Manufacturer Warranties

We will not file or store a copy of these Terms for each transaction made via the Website. You should print a copy of these Terms or save them to Your computer for future reference.

  1. TERMS AND CONDITIONS OF PURCHASE

2.1       Our contract with You

(a)            Application: This section 2 applies to any order You place with Us through the Website. If any of these Terms conflict with any term of the order, the order will take priority. We will give each order an order number and will inform You of it when We confirm the order. Please quote the order number in all subsequent correspondence with Us relating to the order.               

(b)           Consumers: You may only purchase Products and/or Services from Our Website if You are at least 18 years old. By placing an order, You confirm that You are legally capable of entering into binding contracts and You are at least 18 years old.

2.2       How the contract is formed between You and Us

The following conditions need to be met in full before a binding contract is created between You and Us for the Products and/or Services:

(a)             Order process: You can place an order for one or more Product(s) and/or Services on the Website by completing the check-out process and following the online instructions via clicking on the "Basket" link on the Website. You will be guided through the order process by following a series of simple online instructions.

(b)             Pricing and order errors: Save in respect of an obvious and unmistakeable error on Our part, the price for the Products and Services shall be the price stated in the relevant order confirmation. We reserve the right to refuse any order where the price is incorrectly stated on the Website or order and may require You to make any such correction and take all such actions as We require before an order is in a form acceptable to Us.

(c)             Amendment of errors: Our order process allows You to check and amend errors before submitting Your order to Us. Please take the time to read and check Your order at each page of the order process. If You need to amend Your order after it has been submitted, it will be necessary to cancel Your order by contacting Our customer services team by email support-uk@store.catphones.com.

(d)             Payment: During the checkout process You will be asked to complete Your payment details. You must complete all fields that are marked as compulsory. Please note that We will collect and store Your personal information, using an encrypted secure payment mechanism. We will only use Your personal information in accordance with Our Privacy Policy store.catphones.com\uk\privacy.  All payments taken via the Website are in Great Britain pounds sterling (GBP £) and include VAT.

(e)             Acknowledgement of Your order: After submitting an order via Our Website We will send You an order acknowledgement by email acknowledging receipt of Your order and details of the Products and/or Services that You have ordered. It is Your responsibility to check the order acknowledgement details and advise Us of any errors or omissions as soon as possible and in any event within two (2) days of receipt of the order acknowledgement. Completion of the online check-out process and Our email acknowledgement receipt is not an acceptance of Your order.

(f)          Processing of Your order:  All orders submitted via Our Website will be subject to processing weekdays (excl. public holidays in England) based on a first in first out principle, subject to section 2.2 (i) below.

(g)             Acceptance of Your order:

(i)            Your order (as detailed in an order acknowledgement) constitutes an offer to Us to buy a Product and/or Service. Acceptance of Your order for Products and/or Services and the formation of a contract between Us will take place when You have received an order confirmation/acceptance email from Us or when we dispatch the relevant Products to you and/or perform the relevant Services (as the case may be). The contract will relate only to those Products and/or Services that We have confirmed in the order confirmation/acceptance.  We will not be obliged to supply any other Products or Services which may have been part of Your order until such Products and/or Services have been confirmed in a separate order confirmation/acceptance.

(ii)           A contract will not be formed between Us if We have notified You that We do not accept Your order or if You have cancelled Your order in accordance with Our cancellation and returns policy.

(h)             Ownership of Products: All Product(s) that You order through the Website will remain Our property until We have received payment in full from You for those Product(s), including any delivery charges.

(i)              Non-acceptance of Your order: We may not be able to accept Your order (or part of it) (for example, but without limitation, due to unusual demand, delays in supply or stock unavailability). Other than set out in these Terms, We will not be responsible for any loss or damage You might suffer due to Us not accepting or otherwise declining Your order. If We cannot supply You with the Product(s) and/or Service(s) You ordered, We will:

(i)            inform You of this in writing by phone or email using the contact details provided by You in connection with Your order; and

(ii)           if You have already paid for the Product(s) and/or Service(s) refund You in full as soon as possible.

Non-acceptance of Your order may be for any one or more of the following reasons:

(i)            the Product(s) no longer being in stock or the Product(s) and/or Service(s) are no longer available; or

(ii)           the identification of a pricing or other error in the order; or

(iii)          Your payment in respect of the order is not authorised by Your card issuer or is otherwise rejected/not accepted; or

(iv)          You fail Our anti-fraud, credit or security checks.

(j)              Security of Your order: We will take all reasonable care, in so far as it is in Our power to do so, to keep the details of Your order and payment secure. You are responsible for the security of Your computer and / or digital device used when placing an order and You should take reasonable measures to ensure that a person not authorised by You cannot access data You provide when accessing or ordering from the Website.

2.3        Cancellation of Your order

(a)             Our right to cancel an order: If Your payment is not received within three days of Our order confirmation, We will cancel Your order. If You have already received the Product(s) You ordered from Us, You must pay for the Product(s) or return those Product(s) to Us in accordance with section 2.4 (Refunds and Returns) of these Terms and any other instructions that We provide to You. If You do not return Product(s) to Us within five (5) days of the date on which We cancel Your order, We may collect or arrange for collection of the Product(s) at Your expense. We reserve the right to charge You for damage to or adverse interference with any Product(s) that are the subject of an unpaid order.

(b)             Customer rights to cancel:  If You have ordered Products (without alteration or customisation at Your request) or Services from Our Website:

(i)           You may cancel Your order at any time before it is accepted by Us; 

(ii)          You can cancel Your contract for Products at any time until fourteen (14) calendar days from the day after the date on which the Products have been delivered to You (or if applicable, after the last Product is delivered to You if You ordered Products under the same order but they are delivered separately); and

(iii)         You can cancel Your contract for Services at any time until fourteen (14) calendar days from the day after the date on which We accepted Your order.

In each case, You will receive a full refund of any price paid for the Services and/or Products and any applicable standard delivery charges (but not for any enhanced or premium return delivery) in accordance with Our refunds policy (set out in section  2.4 below). Advice about Your legal right to cancel the contract is available from Your local Trading Standards office or Citizens' Advice Bureau.

You do not have the right to cancel Your contract under section 2.3(b)(ii) if the Products have been specially and/or specifically made/produced/finished to Your specification or are clearly personalised.

In the unlikely event that You have to return Your purchase to Us, it is important that You do not return anything that You may want to keep, including for example, any memory cards or other items returned with Your purchase cannot be located and returned to You. If You have any concerns, please contact a member of Our customer support team by email support-uk@store.catphones.com prior to returning anything.

(c)             Cancellation method for online orders: You may cancel Your order by contacting customer services by email support-uk@store.catphones.com or by completing the cancellation form - store.catphones.com\uk\cancellationform.

(d)             When the cancellation is effective: If You send Us Your cancellation notice by email or by post or using the online cancellation form -store.catphones.com\uk\cancellationform, then Your cancellation is effective from the date You sent Us the email or completed cancellation form or posted the letter to Us. If You call Us to notify Us of Your cancellation, then Your cancellation is effective from the date You call Us. 

2.4       Returns and refunds

(a)            Change of mind returns: if for whatever reason You change Your mind and would like to return all or any Products that are the subject of Your order after delivery to You, You have the right to cancel Your order within the periods specified in Section 2.3(b) above subject always to the provisions of Sections 2.4(i) below and Your compliance with Sections 2.4(d), 2.4(e), 2.4(f), 2.4(g), 2.4(h), 2.4(j), 2.4(k) and 2.4(l). You must also return the Products to Us without undue delay and, in any case, no later than 14 calendar days after the day on which You notified Us of the cancellation.

(b)           Missing, damaged or incorrect orders: We do everything We can to ensure Your Products arrive at Your delivery address in a complete and pristine condition. If You do not receive all of the Products pursuant to Your order please email support-uk@store.catphones.com with the following information:

(i)               original order reference number;

(ii)              Your name;

(iii)             Your daytime contact number; and

(iv)             details of the missing, damaged, incomplete or incorrect Product(s).

We recommend that You inspect Your Products promptly upon Your receipt of them, endorse the carrier’s delivery note with a notice to this effect (if applicable) and notify Us within 7 days of delivery if they arrive damaged, incomplete or not otherwise in pristine condition. If the Product(s) arrive damaged, incomplete or not otherwise in pristine condition please follow the returns procedure set out in Sections 2.4(d) to 2.4(f) (inclusive).

(c)         Faulty Products:

Faults caused by accident, neglect, misuse or normal wear and tear will not be: (i) capable of return by You to Us and We will have no liability to You in relation to the same; or (ii) covered under the relevant manufacturer's warranty;. In relation to such faults, We do provide a service whereby We will return the unit to the authorised repair agent to obtain an estimate to repair the unit.  We reserve the right to charge You for any costs or other liabilities incurred by Us where a Product returned by You is returned by You to Us as faulty but subsequently confirmed as having no fault found.

Within 14 days of delivery of the Product: If a Product You have ordered from Us develops a fault or is incorrectly described, You may request a refund from Us or an exchange provided that You notify Us of the fault or problem within fourteen (14) days from the day after the date of the delivery of that Product to You and You may return the Products following the process set out at Sections 2.4(d) to (f) inclusive below. A Product returned as faulty or incorrect within the 14-day time period specified above will be subject to Our inspection and testing to determine, at Our sole and absolute discretion (acting in good faith and reasonably), that the Product is in fact faulty or incorrect (as the case may be) and if it is We will exchange, or refund the price of the defective Product in full together with any applicable delivery charges and any reasonable costs You incur in returning that Product to Us.

Within 28 days of delivery of the Product: If a Product You have ordered from Us develops a fault within 28 days of delivery of the Product You may request an exchange (but not a refund) from Us provided that You notify Us of the fault or problem within 28 days of the delivery of that Product to You and You may return the Products following the process set out at Sections 2.4(d) to (f) inclusive below. A Product returned as faulty or incorrect within the 28-day time period specified above will be subject to Our inspection and testing to determine, at Our sole and absolute discretion (acting in good faith and reasonably), that that Product is in fact faulty or incorrect (as the case may be) and if it is We will offer You a credit note equal to the price of the defective Product to use to purchase another Product of Your choice or an exchange and waive any applicable delivery charges in relation to the exchanged Product.

After 28 days of delivery of the Product: If a Product You have ordered from Us develops a fault after 28 days of delivery of the Product then You will need to rely on the terms of any manufacturer guarantee that is supplied with the Product in respect of which We will offer You a repair service; such repairs will often be carried out by the manufacturer's own authorised repair/service teams with whom We have arrangements in place to ensure that Your Product is repaired by skilled and qualified persons.

All Products returned as faulty or incorrect will be checked and if found to have no fault will be returned to You.

No refund, repair or exchange will be processed until the returned Products have been received back into Our warehouse and have been confirmed to be faulty and/or incorrect by Us.

(d)           How to tell Us that You want to return a Product: If You wish to return a Product to Us please complete the cancellation form, or contact customer services by email support-uk@store.catphones.com with the following information:

(i)               original order reference number;

(ii)              Your name;

(iii)             Your daytime contact number;

(iv)             the Product(s) You are returning; and

(v)              the reason You wish to return the Product(s).

If You do not comply with this section it may result in a delay in processing Your refund.

(e)           Method of return:

You can return the item to Us by post at Your expense. To do this You will need an RMA number: please see "Getting an RMA number" below. When returning Products by post, please send them, along with Your proof of purchase and Your RMA number (please write this clearly on the outside of the outer packaging not Product/device original packaging) to the address given to You at the time of receiving Your RMA number. Please also include a copy of Your invoice with Your return and again, please write Your RMA number on this copy invoice. If You are posting the Products, We strongly recommend You use secure packaging and an insured/tracked delivery method and retain the associated tracking details, as the Products will be Your responsibility until received by Our distribution centre. Once You have been issued with a RMA number You must return the Products to Us within fourteen (14) days.

(f)            Getting an RMA number:

(i)               Before You return any Products to Us by post You must obtain a Returns Authorisation (RMA) number by email support-uk@store.catphones.com

(ii)              We will then raise a "Returns Authorisation" and email it to You. This email will clearly detail the address to return the items to. Please allow two (2) working days from Our receipt of Your call or email to receiving a response. A "working day" in these Terms means any day which is not a Saturday, Sunday, public or bank holiday.

(g)           Costs of returning Products to Us: If You cancel Your order after the Product(s) have been dispatched, You will be responsible for returning the Products to Us following the process set out in clause 2.4(e) in the condition described in clause 2.4(i).

(h)           Refund of original delivery charges: Where You cancel the order within the 14-day periods specified in Section 2.3(b), We will refund standard delivery charges associated with Your order. Where We offered multiple delivery options and You chose a more expensive delivery method than the least expensive method offered by Us, We will refund the delivery costs associated with the least expensive method.

Where You cancel for any other reason, if We charged You for postage on Your original order, this will be deducted from Your refund in accordance with applicable law if the Products have been dispatched to You.

(i)            Condition of Products returned to Us: If You return Products to Us, You must comply with the following conditions:

(i)               the Products must be returned in the original packaging together with all accessories, packaging, instructions and any other items included with it at time of sale (including free gifts). You must take reasonable care of the Products and return them in their original and undamaged condition.

(ii)              unless faulty, digital products can only be accepted if the software is still sealed.

(iii)             a proof of purchase must be supplied.

(iv)             You must include the RMA document that We have supplied to You.

If You do not comply with the above conditions We may not refund or cancel Your order.

(j)            Damaged Products:  You are permitted to handle the goods while they are in Your possession to establish their nature, characteristics and functioning as might reasonably be allowed in a shop. If You handle goods during the 14-day period specified in Section 2.3(b) and such handling is excessive, We are permitted by law to reduce Your refund to reflect any reduction in the value of the Products in accordance with Regulation 34(9) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.  For example, and without limitation, you can take Products out of their packaging, but you must make sure that you do not damage the integrity of the packaging so that we can resell the Product.

(k)           Refunds: You will be notified by e-mail of any refund (including as a result of a cancellation of Your order) within a reasonable period of time. Refunds will be made using the same means as the original payment method e.g. credit card refunds can only be made to the original card of purchase. We will aim to process refunds for any sum that has been paid by You for Product(s) which have been returned to Us undamaged and/or Services cancelled in accordance with these Terms as soon as reasonably practicable (where applicable subject always to quicker refund periods as dictated by Marketplace and e-wallet/payment providers) and in any event no later than (a) 14 (fourteen) days after the day on which We received the returned Product(s); or (b) 14 (fourteen) days after the day on which You informed Us of the cancellation. 

(l)            Legal rights: You will always have statutory rights in relation to Products and/or Services that are faulty, damaged or not as described. These statutory rights are not affected by the returns policy in this clause or these Terms. Advice about Your statutory rights is available from Your local Citizens' Advice Bureau or Trading Standards office.

2.5         Late or incomplete orders

If Your order has not arrived within the expected time after dispatch or arrives incomplete please contact Our carrier in the first instance (whose details can be found on the order acknowledgment) and failing resolution please contact Our customer services team by email support-uk@store.catphones.com

2.6         Lost orders

Should Your order not arrive, You must procure that We can comply with and follow the claims process determined by the relevant carrier in regard to declaring the loss and the refunding of the lost order.   Failure to comply with the following process will mean that You will lose Your entitlement to a refund.

If Your order is not received by the tenth working day following confirmation of dispatch of Your order by Us, You must notify Us that Your order has not been received within 30 days of the date of confirmation by Us of the original dispatch of the order to You.   If You do not contact Us within such 30 day period You will lose Your entitlement to a refund and We will not have any liability to You in relation to Your lost order.

If You contact Us within such 30 day period, We will submit a claim to the carrier declaring that the order has been lost; You must co-operate in full and without exception to any additional information requests that We require from You in relation to the same. Any delay in providing such information may mean that You will lose Your entitlement to a refund and We will not have any liability to You in relation to Your lost order.

2.7         Damaged Products

If Your order arrives and the Product(s) are damaged, please comply with Our returns policy as set out in Section 2.4 of these Terms, and contact Customer Services by email support-uk@store.catphones.com.

2.8         Product Availability

(a)             Online Product availability: Our next working day delivery service is only available on items which are in stock at Our warehouse. All Product(s) featured on the Website are subject to availability. Each Product page clearly displays an indication as to current availability/status (including, but not limited to, in stock, out of stock, pre-order, unavailable, on request and discontinued).  

We will normally ship Products as soon as they are in stock and We reserve the right at Our discretion to deliver the Products that You have ordered in multiple deliveries where We don't have all of the Products that You have ordered in stock.   Orders are shipped on a first in first out basis dependent upon the time required to process the order and receive payment and is conditional upon receipt of payment in cleared funds and passing of fraud checks.

(b)             Pre-orders: Pre-orders are orders for items that have not yet become available for purchase on the Website e.g. prior to manufacture official release/launch dates.  You may be able to make a pre-order using the Website, and where possible (and subject to availability) such orders will be shipped to You once the relevant Product(s) release date has passed, the relevant supplier/manufacturer has authorised the sale of that Product and the Product remains in stock.   Manufacturer Product launch/release dates are set at the sole discretion of the relevant Product manufacturer and We have no control over this; Product launch/release dates are subject to change without notice and We are not liable for any changes to/withdrawal of a pre-order release/launch date advertised by Us.  Pre-orders will be supplied at the price applicable when Your order is processed prior to dispatch. We will notify you of any variation of price after the date of your pre-order and ask for your confirmation of your order.  Your pre-order or any confirmation of your order in the event of a variation in price constitutes an offer to Us to buy a Product. Acceptance of Your order for Products and the formation of a contract between Us will take place when the Product becomes available and You have received an order confirmation/acceptance email from Us or we have dispatched the Products, in accordance with section 2.2(g). For pre-orders Your payment card will be preliminarily checked for security purposes. You will be charged for the full amount of Your order immediately prior to dispatch of the same.

(c)             If Your Product is not available: We will inform You by telephone call or email as soon as possible if the Product You have ordered is not available and We will not process Your order if made.

2.9            Product description

(a)             Each Product is sold subject to its Product description as detailed on the Website.

(b)             Accuracy of Product description: We take all reasonable care to ensure that all details, descriptions and prices of Products and Services appearing on the Website are correct at the time when the relevant information was entered onto Our system. We aim to keep the Website as up to date as possible but the information at a particular time may not always reflect the position exactly at the moment You place an order. We cannot confirm the price of a Product until Your order is accepted in accordance with Our order confirmation/acceptance policy set out in section 2.2(g) of these Terms.

(c)             Images and measurements of Products and Services Our Website: The images of the Products and Services on Our Website are for illustrative purposes only. We have made every effort to portray Product(s) on the Website accurately, but slight variations may occur. All measurements are approximate and colour representation and reproduction are dependent upon publishing processes and the set-up of the device from which You are viewing the Website.

(d)             Ex-Demonstration, Nearly New, “B Stock”, Clearance, Refurbished and Used Items: Ex-Demonstration, Nearly New, “B Stock”, Clearance, Refurbished and Used products are either ex-display, non-pristine, refurbished, pre-owned or discontinued. Clearance products are identical to new stock however there may be defects such as missing accessories, blemishes, scratches etc. which will be detailed on the Website product page. Multiple orders for Ex-Demonstration, Nearly New, “B Stock”, Clearance, Refurbished and Used products cannot be placed. Ex-Demonstration, Nearly New, “B Stock”, Clearance, Refurbished and Used products are not included in any cashback promotions. Ex-Demonstration, Nearly New, “B Stock”, Clearance Refurbished and Used products are subject to Our returns policy in Section 2.4 save that You will not be entitled to request an exchange or replacement Product in relation to any Ex-Demonstration, Nearly New, “B Stock”, Clearance Refurbished and Used products returned to Us pursuant to Section 2.4.

2.10          Delivery and delivery charges

(a)             When delivery takes place: Delivery of Products will be completed when We deliver Products to the address You gave Us. Your order will be fulfilled by the estimated delivery date set out in the order confirmation or acceptance of Your order for Services unless there is an Event Outside Our Control – defined below, see Section 4.4(e).

(b)             Orders which are in stock:

(i)          If Your order is confirmed before 4pm, We will dispatch Your Product to You on the same day subject to checks. 

(ii)         If Your order is confirmed after 4pm GMT it will not be dispatched until the following working day subject to checks.

(iii)        Next day working delivery is not available to the post codes detailed here

(iv)        Although We use reasonable endeavours to ensure a next working day delivery, where requested and in the vast majority of cases this is achieved, We are not able to guarantee next working day delivery.

(c)             Orders which are in stock:

You will be charged for delivery of Your order depending on its value, size and the delivery option. Estimated delivery times will be as selected by You based upon the delivery option You choose at order basket checkout, if the items are in stock.

(d)             Delivery method:

(i)         Express Delivery

Any order for Product(s) with an aggregate purchase price of more than £69.99 will normally be dispatched via express delivery.

Express deliveries are defined as Monday to Friday, 8am - 6pm only. No deliveries will be made on bank or public holidays.

Where tracking is available, You can track Your order online from the relevant carrier’s website/tracking service to ascertain the scheduled delivery date. UK domestic express deliveries benefit from automated text messaging alerts where a valid mobile number is provided. Text alerts are as follows:

Day of dispatch SMS advising that the parcel will be delivered in the following working days.

Day of delivery SMS advising that the parcel will be delivered on that working day.

Pre-delivery notification SMS advising that the parcel will be delivered in the next 30-90 minutes.

(ii)        Standard

Any order for Product(s) with an aggregate purchase price of less than £69.99 will normally be dispatched via standard delivery.

Standard deliveries are defined as Monday to Friday, 8am - 6pm only. No deliveries will be made on bank or public holidays.

You can track Your order online from the relevant carrier’s website/tracking service to ascertain the scheduled delivery date.

 (e)            Signature for Your parcel: You must ensure someone is available to sign for Your parcel at the delivery address as it will not be left without a signature. If You have specified alternative delivery instructions (e.g. leave with neighbour) then We will not have any liability to You in the event that Your order is left with/signed for by a neighbour and is subsequently lost or damaged.  If You are not there to receive Your delivery a note will be left to advise where Your order can be collected from.

(f)              Alternative address for delivery: Delivery will be to the delivery address specified in Your order in the UK.

(g)             Additional instructions: Any additional instructions to the carrier must be agreed by Us.

(h)             Delivery costs are per order: Any costs quoted for delivery are per order. The cost does not depend on the number of boxes which will be delivered to You.

(i)              PO Box delivery: We will not deliver Product(s) to Post Office Boxes.

(j)              Responsibility for Products: The Products will be Your responsibility from completion of delivery.

2.11          Price and how to pay

(a)             Our advertised prices: Product and Service prices are correct at the time of publishing and include VAT. If the rate of VAT changes between the date of Your order and the date of delivery, We will adjust the VAT You pay, unless You have already paid for Your order in full before the change in VAT takes effect. Any Product price changes will be confirmed to You in the relevant order acknowledgement.

(b)             Payment method: All orders must be paid for using a UK registered credit / debit card. We offer various ways for You to pay online including Visa, MasterCard, Maestro, American Express, Solo, Bank Transfer and PayPal (it may be that in the event that You fail Our third party anti-fraud, credit and/or security checks that We require payment to be made by bank transfer):

(i)            Bank transfer must be made and cleared in accordance with the instructions sent to You for payment – it is Your responsibility to ensure that You follow those instructions carefully and We will not accept any liability or other responsibility in relation to bank transfers that do not reach Our account in full (including, but not limited to, shortfall in payment arising from currency exchange fluctuations and/or other bank charges/deductions for which You will remain solely responsible/liable).

(ii)           PayPal is currently only available for home delivery orders not special order items (e.g. backorder Products, non-stock items and items sourced to Your individual specification). Choose 'Home Delivery' and 'Checkout with PayPal' from the Shopping Basket' page.

(iii)          We do not accept cheques or some other Internet payments.

(c)             When Your payment for Products is taken: During the checkout process, all credit/debit card payments are subject to authorisation by Your card issuer. We take payment when We accept Your order shortly before We dispatch the Product(s) that You have ordered, except for Special Order Items. The Merchant ID/payment reference that will show up on Your credit card/bank statement in respect of the transaction will be EXPANSYS.

(d)             When Your payment for Services is taken: Payment will be reserved at the time Your order is placed and collected after Your order is completed. By accepting these Terms You are stating that the details You provide when placing Your order, including the details of Your credit or debit card, will be correct, that the credit or debit card which You use is Your own and that there are sufficient funds or credit facilities to cover the cost of Your purchase. We may confirm the validity of Your credit or debit card details from any relevant financial services provider or credit reference agency.

(e)             Import duty:    If You order Products from our Website for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that We have no control over these charges and cannot predict their amount.  Please contact Your local customs office for further information before placing Your order.

Please also note that You must comply with all applicable laws and regulations of the country for which the Products are destined.  We will not be liable for any breach by You of any such laws

 

2.12                        Cashback Offers

(a)             Please refer to Our/the relevant manufacturer's/network operator/promoter's (in each case referred to as the "Promoter") cashback terms and conditions, and any instructions from the Promoter of the relevant cashback promotion. Such terms constitute the entire agreement between You and the Promoter in relation to the offer of cashback and We will have no liability or other obligation to You in relation to the same.

(b)             By entering/applying for a cashback promotion You agree to the Promoter's cashback terms and conditions that apply to such cashback promotion which will at that time become binding between You and the Promoter.

(c)             Promoters of cashback promotion reserves the right to cancel or extend the promotion or amend the terms and conditions without notice.

2.13          Gifts and Bundled and Discount Promotions

Some Products are offered on a free, discounted, multi-buy/bundle or other promotional basis conditional upon and/or linked to the purchase of one or more other Products (“Promotional Items”).   Additional details and conditions applying to such Promotional Items will be as advertised on the Website at the time of purchase.  Those conditions may be varied at any time at Our absolute discretion and the promotion may be withdrawn, suspended or otherwise terminated at any time at Our discretion.   In the event that You return Products that are purchased at the same time as any linked Promotional Items (“Returned Item(s)”) You must:

(a)              return the Promotional Items to Us together with Your Returned Item(s); the provisions of Section 2.4 shall apply to the return of such Promotional Items; or

(b)              if You do not return such Promotional Items to Us in accordance with the provisions of Section 2.13(a) You agree to pay Us the amount of the discount being to the stand-alone retail price of the Promotional Items (i.e. the price You would have paid had You purchased the Promotional Items without purchasing the Returned Item(s)) less any amount paid by You at the time of purchase for the Promotional Items (the "Outstanding Amount").  Any Outstanding Amount due will be invoiced as We advise and You must pay the invoiced amount within 5 days of the date of the invoice. 

2.14           Vouchers

We may offer free discount vouchers to You as a marketing tool, and We may offer vouchers to You to use on Our Website.

Vouchers can only be redeemed via Our Website.

Vouchers have no cash equivalent value and are not transferable or assignable.

Vouchers will be subject to such terms and conditions as We may in Our sole discretion determine from time to time and such terms and conditions will be published or otherwise made available for You to access in accordance with the relevant offer. Vouchers will, unless specified otherwise, expire within 12 months of issue.

2.15        Our right to vary these terms and Our Products and Services

(a)           We may revise these Terms from time to time, including but not limited to, in the following circumstances:

(i)               changes in how We accept payment from You;

(ii)              changes to the Products or Services that We offer or to Our Website; or

(iii)             changes in relevant laws and regulatory requirements.

(b)           Unless We state otherwise, every time You order Products or Services from Us, the Terms in force at that time will apply to the order and the resulting contract between You and Us.

(c)           We may alter, correct, suspend or discontinue any part of Our Services, how You can use them, and their description on Our Website.

2.16       Manufacturer's Guarantee

Products We sell to You come with a manufacturer's guarantee. For details of the applicable terms and conditions of such guarantee, please refer to the Product specification details and other information set out on Our Website and/or the manufacturer's guarantee provided with the Product(s).

A manufacturer's guarantee is in addition to Your legal rights in relation to Products that are faulty or not as described. Advice about Your legal rights is available from Your local Citizens' Advice Bureau or Trading Standards office.

  1. WEBSITE TERMS OF USE

3.1          Status and Application

This section 3 applies to Your use of the Website.

You are responsible for making all arrangements necessary for You to have access to the Website. You are also responsible for ensuring that all persons who access the Website through Your internet connection are:

  • aware of these Terms, and that they comply with them; and

 

  • they are not under the age of 13 and if they are over the age of 13 but under the age of 18 they are being supervised by an adult over the age of 18 at all times.

Access to the Website by anyone under the age of 13 is unauthorised and is not permitted by these Terms. By using the Website You confirm that You are over the age of 13 and if You are over the age of 13 but under the age of 18, that You are being supervised by an adult over the age of 18 at all times.

The information provided by Us on the Website is not in any way an invitation or recommendation to buy any products or services featured and You should seek appropriate independent advice.

3.2         Errors and Omissions:

We make every effort to ensure that the information on Our Website is accurate and up to date. However We cannot guarantee such information will be error-free and You acknowledge that information published on this Website may include inaccuracies and typological errors. We will promptly correct any errors brought to Our attention. If You find an error please let Us know via Our Contact Us section.

Product photographs are for illustration only, products may differ from those shown. Descriptions are supplied by the manufacturer and may change without notice.

We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.

Offers, prices, specifications and services are subject to change.

3.3          Copyright and Trade Marks:

The Website is owned, controlled or licensed by Us. You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material or content supplied as part of the Website will remain at all times vested in Us or Our licensors. You are permitted to use this material only as expressly authorised by Us in this section 3.3.

You shall retain ownership of all copyright in content You submit to Us or the Website. You grant Us a word-wide, non-exclusive, royalty-free, non-terminable licence, to use, copy, distribute, publish and transmit such content in any manner.

You acknowledge and agree that the material and content contained within the Website is made available for Your personal non-commercial use only and that You may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. You may print off one copy, and may download extracts of any page(s) from the Website for Your personal reference and You may draw the attention of others within Your organisation to material posted on the Website. You must not modify the paper or digital copies of any materials You have printed off or downloaded in any way under this clause, and You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status as the authors of material on Our Website must always be acknowledged. If You print off, copy or download any part of the Website in breach of these Terms Your right to use the Website will cease immediately and You must, at Our option, return or destroy any copies of the materials You have printed off copied or downloaded.

3.4          Your use of Our Website:

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through it. Furthermore, You agree not to do anything that may cause damage to the Website or Our servers, systems or equipment or those of third parties, nor access any users' data or penetrate or circumvent any Website security measures or attempt to do any such acts.

While We will endeavour to allow uninterrupted access to the Website, We cannot promise that Our Website will be free from errors or omissions nor that it will be available uninterrupted and in a fully operating condition. We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part of it, including any Service or Product advertised on it) with or without notice to You and You confirm that We will not be liable to You or any third party for any modification to or withdrawal of the Website.

We do not warrant that the Website will meet Your requirements or will be uninterrupted, timely or error-free or that defects will be corrected.

If You access the Website from outside the UK You are responsible for compliance will all local laws in respect of such access/use.

3.5          Your obligations:

You confirm that:

(a)          You have parental consent if under 18 years of age where You are providing personal information;

(b)          the personal information which You provide to Us is true, accurate, current and complete in all respects; and

(c)          You will notify Us immediately of any changes to the personal information by contacting by email support-uk@store.catphones.com.

You agree not to impersonate any other person or entity or to use a false name or a name that You are not authorised to use.

3.6          Prohibited uses:

You may use the Website only for lawful purposes. You must not use the Website:

(a)           in any way that breaches any applicable local, national or international law or regulation; or

(b)          in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; or

(c)           for the purpose of harming or attempting to harm minors in any way; or

(d)          to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or

(e)           to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You must not:

(a)           reproduce, duplicate, copy or re-sell any part of the Website in contravention of the provisions of these Terms; or

(b)          access without authority, interfere with, damage or disrupt:

(i)               any part of the Website;

(ii)              any equipment or network on which the Website is stored;

(iii)             any software used in the provision of the Website; or

(iv)             any equipment or network or software owned or used by any third party.

3.7          User name and password:

You may be required to register Your details and/or open an account to access some areas of the Website. You undertake to complete the registration form fully, and that all information provided is up to date, true, accurate and complete. On registering with Us, You register a user name and password which must be used in order to access certain restricted parts of the Website. The user name and password are personal to You and We do not permit You to share Your user name and password with any other person nor with multiple users on a network.

Your name and password are the methods used by Us to identify You and so are very important. You are responsible for all information posted on the Website by anyone using Your user name and password and any payments due for services accessed through the Website by anyone using Your user name and password. Any breach of security of a user name and password should be notified to Us immediately.

We have the right to disable Your password, if in Our opinion, You have failed to comply with or otherwise breach any of the provisions of these Terms.

You may not adapt or circumvent the systems in place in connection with the Website, nor access the Website other than through normal operations.

3.8          Website suspension and termination:

(a)           From time to time, We may restrict Users' access to all or any part of the Website, or any User's access to the Website who have registered with Us.

(b)          We will determine, in Our discretion, whether there has been a breach of these Terms through Your use of the Website. When a breach of these Terms has occurred, We may take such action against You or any other third party as We in Our absolute discretion deem appropriate.

(c)           Failure by You to comply with these Terms, may in Our absolute discretion result in Our taking all or any of the following actions:

(i)               immediate, temporary or permanent withdrawal of Your right to use the Website;

(ii)              issue of a formal warning to You;

(iii)             legal proceedings against You for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from Your failure to comply with these Terms;

(iv)             further legal action against You; or

(v)              disclosure of such information to such law enforcement or other regulatory authorities as We in Our absolute discretion decide.

All disclaimers and exclusions in this section 3 shall survive termination of any Contract between Us for any reason.

3.9          Viruses, hacking and other offences:

You must not misuse Our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Website, the server on which Our Website is stored or any server, computer or database connected to Our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, You may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use Our Website will cease immediately.

We will not be liable to You for any loss or damage caused by a distributed denial-of-service attack, viruses or other harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on it, or on any website linked to it. We make no warranty that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to You for any loss of content or material uploaded or transmitted through the Website.

3.10       Personal information:

We process information about You in accordance with Our Privacy Policy - store.catphones.com\uk\privacy. By using Our Website, You consent to such processing and You warrant (promise) that all data provided by You is accurate.

The data collected from you will be stored by us on servers in the European Economic Area.  

The payment data collected from you will be transferred to Braintree, a division of PayPal Inc (“Braintree”), and stored at, a destination outside the EEA.   Braintree follows the U.S.-EU Safe Harbor Principles and the U.S.- Swiss Safe Harbor Principles published by the United States Department of Commerce with respect to the transfer of personal data from the European Union or Switzerland to the United States of America.

To learn more about the Safe Harbor program, and to view Braintree's Safe Harbor certification, please visit http://www.export.gov/safeharbor/.  

3.11       Data submitted by users:

We accept no liability for data supplied by any user for display on the Website.

If You submit data for display on the Website You are responsible for ensuring that the data is accurate, complete and up to date and for updating that data where necessary.

If You submit data for display on the Website You are responsible for ensuring that no data is uploaded or submitted which is untrue, defamatory, obscene or abusive or otherwise objectionable or in breach of any applicable laws or rights of third parties.

You warrant that You have taken all reasonable precautions to ensure that any data You upload or otherwise submit to the Website is free from viruses and anything else which may have a contaminating or destructive effect on any part of the Website or any other technology.

We reserve the right (without limiting Our rights to seek other remedies) to remove offending material placed on the Website that We consider to constitute a misuse of the Website or which is otherwise harmful to other users of the Website.

 

 

3.12       Linking to and from Our Website:

You may link to Our home page, provided You do so in a way that is fair and legal and does not damage Our reputation or take advantage of it, but You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Our part where none exists.   

Our Website must not be framed on any other website, nor may You create a link to any part of Our Website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which You are linking must comply in all respects with the content standards set out above.

Where Our Website contains links to other websites and resources provided by third parties, these links are provided for Your information only.  We assume no responsibility for the content of any other websites to which this Website has links. Linking should not be taken as endorsement of a website, including any products and services referred to in that website, nor does it imply that there is an association between Us and the operators of that website. We cannot guarantee that these links will work all the time and has no control over the availability of linked pages. We endeavour to keep the Website running smoothly but We do not guarantee uninterrupted access to the Website.

3.13       Disclaimer:

The information on the Website is provided by Us "as is" without any guarantees, conditions or warranties as to its accuracy and is for general information purposes only.

  1. GENERAL

4.1          Our liability to You

(a)           Subject to section 4.1(c), if We fail to comply with these Terms, We are responsible for loss or damage You suffer that is a foreseeable result of Our breach of these Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of Our breach or if they were contemplated by You and Us at the time We entered into the Contract.

(b)           We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and We have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

(c)         Exceptions from the limitations and exclusions of liability:

Nothing in the Terms shall:

(i)               exclude or limit Our liability for fraud, fraudulent misrepresentation;

(ii)              exclude or limit Our liability for death or personal injury resulting from Our negligence or that of Our servants, agents or employees;

(iii)             exclude or limit Our liability for breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(iv)             exclude or limit Our liability for defective products under the Consumer Protection Act 1987 and /or Consumer Rights Act 2015; or

(v)              restrict Your statutory rights (including your rights to receive a reasonable standard of service, more details about which can be obtained from Your local Trading Standards Office or Citizen's Advice Bureau)

(vi)             exclude or limit Our liability for any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); or

(vii)            exclude or limit Our liability for any other liability that cannot be limited or excluded as a matter of law.

4.2         How to contact Us

If You have any queries about these Terms or any order, please email support-uk@store.catphones.com.

4.3          Complaints

We value Our customers' satisfaction very highly. If You have any complaints regarding the Website, Our Products and/or Services or any order please contact Our Customer Services Team by email support-uk@store.catphones.com.

4.4          Other important terms

(a)           Communications between Us: Unless We state otherwise in these Terms, if You wish to contact Us in writing, or if any clause in these Terms requires You to contact Us in writing, You can send this to Us by e-mail at support-uk@store.catphones.com, by hand delivery, or by pre-paid post Network House, Globe Park, Marlow, Buckinghamshire, SL7 1EY, UK. We will confirm receipt of this by contacting You in writing.

Applicable laws require that some of the information or communications We send to You should be in writing.  When using Our Website, You accept that communication with Us will be mainly electronic.  We will contact you by e-mail or provide You with information by posting notices on our Website.  For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing.  This condition does not affect Your statutory rights

(b)           Transfer of a Contract to someone else: We may transfer Our rights and obligations under a Contract to another organisation, but this will not affect Your rights or Our obligations under these Terms. You may only transfer Your rights or Your obligations under these Terms to another person if We agree in writing.

(c)           Enforcement of these terms by someone else: Each Contract is between You and Us. No other person shall have any rights to enforce any of its terms except as expressly set out in these Terms.

(d)           Events Outside Our control: We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under a Contract that is caused by an event outside Our reasonable control ("Event Outside Our Control").             An Event Outside Our Control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; failure of public or private telecommunications networks (including the internet); and the acts, decrees, legislation, regulations or restrictions of any government.

If an Event Outside Our Control takes place that affects the performance of Our obligations under a Contract:

(i)               We will contact You as soon as reasonably possible to notify You; and

(ii)              Our obligations under a Contract will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our delivery of Products to You, We will arrange a new delivery date with You after the Event Outside Our Control is over.

(f)            Waiver: If We fail to insist that You perform any of Your obligations under these Terms, or if We do not enforce Our rights against You, or if We delay in doing so, that will not mean that We have waived Our rights against You and will not mean that You do not have to comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any later default by You. Unless specifically provided otherwise, rights arising under the Contract or these Terms are cumulative and do not exclude rights provided by law.

(g)           Each of the clauses of these Terms operates separately: If any court or relevant authority decides that any of these clauses are unlawful or unenforceable, such clauses shall be deemed to have been deleted or amended to such extent as is strictly necessary for such clauses to be lawful and enforceable and all other remaining clauses will remain in full force and effect.

(h)           Our right to vary these Terms: We have the right to revise and amend these Terms from time to time including (without limitation) to reflect changes in market conditions affecting Our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in Our system's capabilities. 

If We revise and amend these Terms, so as to alter the information required to be provided by Regulation 13(1) of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, such revisions and amendments will not be effective unless You expressly notify us of Your agreement to them.

(i)            Language: This Website is based in England and is intended for users in the United Kingdom. We make no representations that the materials and Website are suitable for users outside the United Kingdom, and if You choose to access the Website from outside of the United Kingdom You are solely responsible for ensuring compliance with all relevant local laws.

(j)            Governing Law and jurisdiction:

Please note that these Terms are governed by English law (including non-contractual disputes or claims). This means the contract for the purchase of Products and/or Services through Our Website and any dispute or claim arising out of or in connection with it will be governed by English law. You and We both agree that the courts of England and Wales will have exclusive jurisdiction (including non-contractual disputes or claims). However, if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are a resident of Scotland, You may also bring proceedings in Scotland.

These terms and conditions were last updated on 11/17/2015


 

ENVIRONMENTAL AND REGULATORY COMPLIANCE POLICY

Waste Electrical & Electronic Equipment (WEEE)

Expansys UK Limited supports the proper recycling, recovery, and handling of waste associated with electronics. We implement strict policies to ensure that, at a minimum, Our products and packaging fully comply with the requirements of each government's jurisdiction in which We do business. This includes compliance with the WEEE and RoHS Directives issued by the European Union (EU).

Waste Electrical & Electronic Equipment (WEEE)

Expansys UK Limited has taken the following approach to complying with this Directive.

Expansys UK Limited will, where applicable, register with national authorities in accordance with the requirements of UK and the EU for Expansys UK Limited products that are subject to the WEEE Directive

Expansys UK Limited works cooperatively with treatment facilities and governmental agencies to provide information that enables the successful treatment of WEEE products.

Expansys UK Limited will provide information to reuse centres, treatment, and recycling facilities regarding new electrical and electronic equipment as required by each UK and EU Member State and the WEEE Directive. For more information, please contact Expansys UK Limited at compliance@brandpath.com.

Expansys UK Limited WEEE products will be designed with recycling, reuse, and waste management as a consideration.

Expansys UK Limited WEEE products will be labelled or stamped with the WEEE marking as shown below in accordance with European Standard EN 50419.

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and Internet retailers must allow consumers to return their waste equipment free of charge.

 

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

 

  • Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

 

  • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save Our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

 

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Expansys UK Limited is obliged under these regulations to offer Our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from Us.

 

For example, if a customer bought a new mobile from Us We would accept their old mobile and prevent it going into a landfill site by disposing of it safely.

 

Customers must return their WEEE item to Us within 28 days of purchasing their new item.

For any goods purchased on Our Website We will accept the old device at Our distribution centre at c/o Data Select, 136 Edinburgh Avenue, Slough, United Kingdom, SL1 4SS within 28 days with proof of purchase of Your new item.


Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown above.

 

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

 

Important information for private household (or similar) users:

 

WEEE from private households means WEEE that comes from private households as well as commercial, industrial, institutional, and other sources that, because of its nature and quantity, is similar to that from private households.

The presence of the WEEE label or stamp (as shown above) indicates members and guests of private households are responsible for properly disposing of WEEE products. Marked products must not be disposed as a part of household waste. WEEE labelled products must be kept separate and returned to a designated collection point for their dismantling, recycling, and/or reuse. In some cases, the WEEE labelled product can be returned to the place of purchase.

The proper disposal of WEEE products by households will conserve natural resources (through re-use and recycling) and protect environmental and human health through proper disposal.

In some cases there are punitive actions that Your city, municipality, council, or EU Member State can take for not properly disposing of WEEE products.

For more information regarding options for disposal of WEEE products, please contact Your local city office, municipality and/or Your waste management service by telephone, or visit Your country’s government website by following the appropriate link below:

https://www.gov.uk/collecting-used-and-waste-electrical-and-electronic-equipment

Restriction of Hazardous Substances (RoHS)

The EU RoHS Directive restricts the use of certain hazardous substances in products. Expansys UK Limited fully complied with RoHS as of its effective date, 1 July 2006.

Expansys UK Limited requires its suppliers through Our specifications to conduct routine product material testing and to submit declarations of compliance with RoHS and other applicable specifications. Expansys UK Limited audits suppliers and manufacturers to evaluate product compliance with Our specifications through the use of independent and certified third-party test laboratories. Based on these measures and practices and Our supplier's declarations of conformity, Expansys UK Limited considers Our products compliant with the RoHS Directive and other requirements that restrict hazardous substances in Our products.

Packaging

With respect to packaging, Bullit Group Limited a company registered in England and Wales with number 6924413 designs its hardware and software packaging to reduce environmental impact. This includes compliance with the European Union’s Directive on Packaging and Packaging Waste (94/62/EC of 20 December 1994, as amended by 2004/12/EC) and the CEN packaging standards (2005/C 44/13). Through policies, and in close relationship with partners and suppliers, We use a system of specifications, testing, and verification to comply with applicable laws and regulations, including requirements restricting the use of certain hazardous substances, specifying recyclable material content, and restricting the use of certain wood product.