Sales Information

Here at EXPANSYS, as well as loving to share our knowledge and passion for the latest tech and gadgets, we want to offer the very best customer service we can through our dedicated customer service team.

Below you can find information on many of the most common customer service topics. If you require help with something not on the list, or would like to contact our customer service team for another reason, then please email support-uk@store.catphones.com.

Contacting the customer service team

To contact customer services, please email support-uk@store.catphones.com. Our customer service team are available from 8am to 5pm from Monday to Friday (excluding public holidays).

Reporting a late delivery

If you have received a shipping confirmation email and the package has not arrived when you expected, please write to support-uk@store.catphones.com>

Cancelling an order

To cancel your order please send an email quoting your order reference and reason for cancelling to support-uk@store.catphones.com. You do not have the right to cancel an order where we have informed you that we are buying the goods in exclusively for you. Please note that orders cannot be cancelled after they have been dispatched.

Returning unwanted or faulty/damaged goods

We dispatch thousands of orders every week, but unfortunately there are times when customers need to return their items and we want to make it as simple as possible to do this.

Any unwanted item may be returned for any reason within 14 days of the date of receiving your order so long as it remains in a re-saleable condition with original packaging intact. If your goods arrive faulty or develop a fault within the warranty period, you can return them to EXPANSYS for repair/replacement, or you can contact the manufacturer directly.

Request a copy of your invoice

To request a copy of your invoice, please email support-uk@store.catphones.com.

Making a complaint

We want every customer to enjoy shopping with EXPANSYS and we believe offering a great experience is vital. If you're unhappy in any way about the service you received, please email us at support-uk@store.catphones.com; you can be assured of our best efforts to resolve any issue.